FAQ
GENERAL QUESTIONS
Can I discuss a custom order in person?
We are located in Nashville, Tennessee. We do offer in person assistance with orders, BY APPOINTMENT ONLY.
What is the refund policy?
At 615Transfers, we strive for high quality products and transfers. If you ever have an issue with your order, please email us at support@615transfers.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Always check your order before leaving the facility when picking up in office.
Cancellations
Once your order has been printed, designed, or pressed we cannot offer any cancellations. Cancellations are never guaranteed due to our fast turnaround time. We start most orders same day they come in, so please keep that in mind.
Non-Refundables
Certain types of items cannot be refunded/returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, custom items, or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@615transfers.com.
What are the shipping and pick up policies?
SHIPPING:
Please refer to our current turnaround-time for new orders. Orders will be shipped within our stated turnaround-time. Once shipped, expect a 5-8 business day transit time.
*Due to COVID-19, some areas are experiencing longer than average shipping times.
Upon order fulfillment, you will receive a USPS tracking number to follow your order’s progress in transit. Once your order has been shipped, we are no longer responsible for the handling and arrival of your package. If your insured package is lost or arrived with visible damage to the packaging, take pictures and contact us via : support@615transfers.com
PICK UP:
You will receive an email when your order is available for pick up.
Pick up hours are Monday-Friday, 8:30am-5pm.
Why was my order cancelled?
Your order was more than likely canceled due to previous order issues, artwork issues, or lack of communication. We cancel orders after 7-10 business days of no communication if we need input on your part.
How can I get in contact?
For all questions, please email Support@615transfers.com.
What is your turnaround time?
Our current turnaround time is 1-3 Business Days.
This excludes holiday TAT or special store closings.
Business days are Mon-Friday, non-holidays.
All orders placed after 5pm are allocated to the next business day.
Do you offer Rush?
YES! We do offer rush, subject to availability and constraints.
Please email prior to placing your order if you would like rush on a product that isn't a transfer.
Can you help me create a design?
Of course! We have an in-house graphic designer and offer image edits for already created designs.
ARTWORK QUESTIONS
What is the artwork policy?
At 615Transfers, we understand the importance of high-quality artwork when it comes to creating custom DTF transfers and ready-to-print gang sheets. To ensure the best results for your products, we have implemented an uploaded artwork policy that outlines the guidelines and requirements for submitting your artwork.
File Formats:
We accept artwork files in the following formats: PNG, PDF, and AI/PSD. These formats ensure that your artwork is compatible with our printing process and can be accurately reproduced on the transfers or gang sheets. All submitted files must be 300DPI with a transparent background. Please email all AI/PSD and PDF files.
Resolution:
For optimal results, uploaded artwork be at least 300 DPI (dots per inch). This high resolution ensures that your designs are sharp, clear, and vibrant when printed onto the transfers or gang sheets.
Color Mode:
Please submit your artwork in CMYK color mode. This color mode is specifically designed for printing and will ensure accurate color reproduction on the transfers or gang sheets. We can print RGB images, but they will be converted to CMYK and we cannot guarantee the colors will be true or accurate to the original image. To learn more about CMYK and our policies regarding CMYK check out our blog post here.
Bleed:
If your artwork extends to the edge of the transfer or gang sheet, please include a bleed of at least 0.125 inches. This extra space ensures that there are no white borders or gaps when the transfers or gang sheets are cut.
IE: Please make sure your file is not wider than 22.25". If the file is larger than 22.25" some of your images may be cut off.
Custom DTF Transfer Image Sizes:
All images submitted will adhere to our size guide. If you order a 10" DTF, the max height we will print the image is 11". We allow for a 1" height differential. For further examples:
EX1: The length of the image will not be larger than 13" on 12" adult DTFs. Images will be resized to the max heigh of 13" if original height exceeds 12".
EX2: The length of the image will not be larger than 9" on 8" DTFs. Images will be resized to the max heigh of 9" if original height exceeds 8".
KEEP THIS IN MIND FOR VERY NARROW OR SKINNY IMAGES.
Ready To Print Gang Sheet Guidelines:
Ownership and Copyright:
By submitting your artwork to 615Transfers, you confirm that you have the necessary rights and permissions to use and reproduce the designs. We respect intellectual property rights and will not reproduce any copyrighted or trademarked material without proper authorization.
Communication:
Artwork approval can take up to 2 business days. You will be emailed if your artwork is not approved to make corrections or redirected to our artwork correction fee. Ensure to keep an eye on your email to avoid missing an email regarding your orders and artwork. If you are unable to communicate using email, please leave a note with your best form of contact.
Processing Time:
The stated turnaround time is listed at the top of our website. Turn around time may vary from time to time. Ensure you check before placing an order. Processing time begins following artwork approval.
Cancellation and Refunds:
Please ensure to inspect your custom printed item(s) upon delivery and prior to using. Once you have cut/used the transfers, no returns, refunds, or replacements will be processed. ALL CUSTOM SALES ARE FINAL.
In the event of a cancellation PRIOR TO SHIPPING, you will be provided with a gift card for the purchase price of your order.
Disclaimer:
While we strive to accurately reproduce your artwork, please note that there may be slight variations in color and appearance due to the printing process and the materials used. Understand that by not meeting these requirements, your print may not arrive in the desired quality, invoiced for an artwork fee, or be cancelled entirely. We will make every effort to ensure the best possible outcome for your transfers or gang sheets.
If you have any further questions or need assistance with uploading your artwork, please don't hesitate to contact us at support@615transfers.com. We are here to help you create stunning custom transfers and gang sheets.
Thank you for choosing 615Transfers. We look forward to bringing your designs to life!
ALL SALES ARE FINAL ON CUSTOM TRANSFERS , BUILD YOUR OWN, AND RTP GANG SHEETS.
What color mode do you print in?
All printers print in CMYK, but we can still print your RGB images. There may be a color difference since we convert the images to CMYK. Please email to ensure we can color match for you.
What is the difference between RGB and CMYK?
What's the difference between CMYK and RGB?
Great question! We get this question a lot since we can only print in CMYK and it is listed in our artwork policy. Let's take a moment and break down the color differences and answer some more questions.
- CMYK (Cyan, Magenta, Yellow, and "Key," or black) are the ink colors used during the printing process. The term "key" is used instead of "black" because, really, this is a mixture of the cyan, magenta, and yellow inks — the resulting "black" can be minutely different from one printing company to another.
- RGB (Red, Green, and Blue) are the colors of light used by your monitor to display your document on-screen. Black is not listed because on-screen black is an absence of light. A mixture of red, green, and blue light produces white.
How does this affect your artwork?
Any image you create on your computer should be created in CMYK mode. This will ensure that the colors you see on-screen will most closely match the final printed product. If you create your document in RGB, the colors in your printed product may vary slightly: many of the bright values produced by your monitor cannot be exactly reproduced in print or have to be edited to get as close as a color match as
A lot of digital images are JPEG files, and JPEGs are almost always in RGB.
Note: All printers, regardless of their type, are unable to print in RGB.
How can you check what color mode you're in?
You can check what color code you're in under settings when creating a canvas in AI, PS, and Procreate. Canva is automatically in RGB and cannot be changed so keep that in mind.
How can we ensure images are color matched?
If you didn't create your image or don't know if it was made in CMYK, just send us an email and we can try our best to get as close of a color match as possible. Chris is a Color Match King and works hard correcting images for the best print outcome possible.
Can I still have my RGB images printed?
OF COURSE! We can and do still print RGB images. They just automatically get converted to CMYK when we print and that means the colors(or hues) may not match perfectly, or can vary from design to design. If you need the colors to be exact, make sure to email your RGB image first and discuss with Chris.
What is resolution? Why 300DPI?
Resolution directly relates to how is how crisp and clear your images will print at. The higher the dpi, the better the quality.
Your artwork needs to be created at a resolution of 300 dpi. Images taken from the Internet have a low resolution of 72 dpi and will be pixelated. If purchasing an image from a source, please make sure that you choose a high-resolution image of 300 dpi.
Why did my image get resized?
If your image was resized, it didn't meet our size requirements.
All images submitted will adhere to our size guide. If you order a 10" DTF, the max height we will print the image is 11". We allow for a 1" height differential. For further examples:
EX1: The length of the image will not be larger than 13" on 12" adult DTFs. Images will be resized to the max heigh of 13" if original height exceeds 12".
EX2: The length of the image will not be larger than 9" on 8" DTFs. Images will be resized to the max heigh of 9" if original height exceeds 8".
KEEP THIS IN MIND FOR VERY NARROW OR SKINNY IMAGES. You don't want a 10in by 20in sized transfer for a t-shirt.
What file types are accepted?
We accept artwork files in the following formats: PNG, PDF, and AI/PSD. These formats ensure that your artwork is compatible with our printing process and can be accurately reproduced on the transfers or gang sheets.
Please email all AI/PSD and PDF files to support@615transfers.com
GANG SHEET QUESTIONS
What is a gang sheet?
A gang sheet is like a collage of all your images that you need printed. You can add all the sizes and images that you can fit, with room to cut them out, on a 22x60. Submitting a 22x60 gang sheet can be time and cost effective when you need multiple images printed.
What is the Bleed Zone?
While we do print up to 23x60 in one sheet, we recommend that you keep your gang sheets out of the bleed zone. The Bleed zone is the portion of the image that may get cut off. Since we print your gangs sheets on an oversized sheet that gets trimmed down, we require that the images fit within that size so they don't trimmed or cut off.
What is the ready to print gang sheet policy?
Ensure that your artwork is print-ready because no edits will be made to your artwork.
How much are gang sheets?
Gang Sheets are calculated as low as $3.50/sq foot.
How can I make my own gang sheet?
You can set up a gang sheet in Canva, Photoshop or PowerPoint.
We have a blog listed here that shows you step-by-step.
We also offer a gang sheet builder on our website- Build Your Own Gang.